From decision to approval
Your research is complete. The decision to develop has been made. Now you need to bring the broader community on board and navigate the approval process.
Channel specialises in developer-side community consultation — managing stakeholder engagement that addresses resident concerns, satisfies council requirements, and builds the understanding and trust needed to progress projects through planning approval.
Our work also supports senior living and retirement operators navigating redevelopment approvals, where securing a special resolution from existing residents is required to enable expansion, renewal or new stages within established communities.
We handle the complexity of community relations so you can focus on delivery. From development of a strategic engagement plan through to execution and final approval stages, we manage every touchpoint with precision and diplomatic expertise.
What’s Included
End-to-end consultation management
Stakeholder Mapping & Engagement Strategy
Identify affected residents, businesses, detractors and advocacy groups. Assess potential risks and objections, and design engagement approaches that build understanding and minimise opposition.
Community Information Sessions
Working in tandem with your development, marketing, public relations and town planning teams/partners, we design and project manage information sessions, drop-ins, and other project-appropriate consultation events that demonstrate transparency, address concerns, and enable community feedback.
Direct Enquiry and Feedback Management
Dedicated 1300 number setup and professional management of community enquiries and concerns — providing responsive, factual, diplomatic communication that conveys a genuine desire to understand and address concerns. Email inbox management and online feedback surveys are used to similar effect and comprehensive record keeping of all interactions is maintained
Supporting Council & Planning Authority Liaison
Prepare a consultation outcomes reports that supports the council’s development application and public notification processes, and assist development managers, planners and elected representatives to liaise effectively with council.
Communication Materials
Develop fact sheets, FAQs, letterbox drops, presentation materials, and digital content that clearly articulate key project information while inviting community feedback and involvement.
Why Channel for consultation
Developer-side expertise that delivers approvals
Property Focus
We understand development fundamentals, planning processes, and the commercial realities developers face. Our consultation strategies balance community engagement with project viability — we’re not community activists; we’re strategic consultants working to advance your development.
Approval Pathway Expertise
Our goal is clear: Assist in securing development approval or special resolution while managing reputation and community relationships. When it comes to community engagement we know what councils need to see, how to document outcomes effectively, and position your project for planning success.
Strategic support for complex approvals
Our Community Consultation service is designed for property developers and project directors who need to:
Secure development approval in locations with active resident groups or vocal opposition
Secure special resolution from Retirement Village residents for a redevelopment
Satisfy council consultation requirements as part of DA submission
Manage community concerns such as height, density, traffic, environmental impact, or neighbourhood character
Navigate politically sensitive locations or high-profile developments
Secure the approvals your project needs.
Let’s discuss how Channel’s developer-focused Community Consultation service can build stakeholder support, minimise objections, and advance your project through planning approval.
Navigate politically sensitive locations or high-profile developments.